Technology and Infrastructure::

OCTAGON delivery centers are fully equipped with cutting-edge hardware and software. Top of the line Technology with back-up functionalities. Key factor toward Technology approach is System Security and Network Security, by backup, offsite storage and firewall. VPN Implementation capabilities and secured V-LAN for separate clients.

Multiple circuits, different carriers and routes for complete redundancy. OCTAGON is an IPLC and VOIP-Based Contact Center / BPO, which eradicates typical communication bottlenecks, such as Voice Break / Latency / Call Drops.


  • Telephone Switch (PBX) - Meridian 61c
  • Automatic Call Distributor (ACD) – Nortel Symposium / built-in Dialer capability
  • Predictive Dialer – {Option available for Progressive / Preview Mode as well} – AVAYA (Mosaix) and CONCERTO (Ensemble Pro)
  • Digital Recording – 100% recording of calls – Inbound & Outbound
  • Interactive Voice Response – IVR
  • Workforce Management Software
  • CRM Software – In-house developed Software on VB as front-end with SQL & Sybase as backend
  • Contact Management Software
  • Computer Telephony Integration (CTI)
  • Reporting Tools » WAN; TDM Platform – Redundant – DS3 IPLC Links
  • LAN / V-LAN - VPN & AVPN capabilities
  • Redundant High Speed Internet Connectivity – Leased Line
  • Multiple Network Provider
  • Secured Servers with complete backups offsite
  • Security Infrastructure – Network & System
  • Complete Redundancy


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